Connect Betterer

 Although Douglas Mezzer’s housemate had moved out many months ago, there was one recurring reminder of his prior residence: the monthly DSL bill from iiNet. Though Douglas had been paying on time every month, Douglas thought it’d be best if the bills came addressed to him instead of his former housemate. He figured it’d be a simple change that could all be accomplished through the self-service account management website.

After logging in, however, he ran into a bit of an issue. While he could change the address, phone number, email address, date of birth, and several other fields, the Firstname and Surname were disabled.